Veteran-Owned Technology Consulting

Something About Your
Technology Is Not Working.

You might not know exactly what. You just know things are harder than they should be and nobody is giving you a straight answer. That is where we come in.

Tell Us What Is Going On See If This Sounds Familiar
0+ Yrs Combined Experience You Talk to the Person Doing the Work No Sales Scripts
Does This Sound Familiar?

Your Business Grew.
Your Technology Did Not Keep Up.

Most growing businesses are operating on assumptions about their technology. Here is what that usually looks like.

01
You do not actually know what you have.

You could not list every tool you are paying for or where your data lives. The last person who knew left.

02
Your IT provider closes tickets but never fixes the real problem.

They respond when things break but never explain why the same problems keep happening. You are paying for reaction, not diagnosis.

03
Your website exists, but it is not doing anything for you.

Someone built it years ago. It does not show up on Google. It does not bring in leads.

04
Your vendors are managing you, not the other way around.

You are paying for tools you do not fully use and contracts nobody has reviewed in years.

05
You had a scare. You patched it. You never fixed the root cause.

Something broke or nearly went very wrong. You handled it in the moment. The underlying cause is still there.

06
You cannot get a straight answer without sitting through a pitch.

Every provider you talk to wants to get you on a call before they will tell you anything useful.

These are not IT problems. They are business problems. And they are fixable, once you are working with someone who starts by understanding your business.

Tell Us What Is Going On

No pitch. Just a straight answer about whether we can help.

Our Approach

Most Providers Treat Symptoms.
We Find the Root Cause.

Most providers show up with a preset toolkit and apply it whether it fits or not. We start by understanding how your business actually runs. Technology decisions follow from that.

Diagnosis before prescription

We learn how your business works before recommending anything. No default packages. No one-size-fits-all solutions.

You talk to the person doing the work

No sales team. No account managers. No handoffs. Patrick or Elenor. The same person who diagnoses the problem is the one who fixes it.

IT and digital under one roof

Infrastructure, security, web, and digital presence. All managed by the same team. No gaps between vendors. Nothing falls through the cracks.

Honest answers, plain language

We tell you what is going on in terms you actually understand. If we are not the right fit, we will say so and point you in the right direction.

How It Works

A Clear Path Forward.
No Guesswork.

Every engagement follows the same three stages. You always know where you are, what comes next, and why it matters.

Stage 01
Diagnose

Diagnose

We map your actual environment and find what has been overlooked or misidentified.

  • Systems and network inventory
  • Security posture review
  • Risk and gap identification
  • Written findings with priorities
Stage 02
Stabilize

Stabilize

We fix what matters most. Reliable, documented, and built to last.

  • Critical issue remediation
  • Security hardening
  • Documentation and runbooks
  • Staff guidance where needed
Stage 03
Protect

Protect

Ongoing support keeps your technology running and your business protected as it grows.

  • Proactive monitoring
  • Patch and update management
  • Ongoing security oversight
  • Fractional vCTO advisory
What We Do

Everything Your Business Needs.
Nothing It Does Not.

Technology Assessments

Technology Assessments

We map your systems, identify risks, and give you a clear picture of what needs attention.

System Audits Risk Assessment Vendor Review Action Plans
Infrastructure Support

Infrastructure Support

Proactive monitoring, maintenance, and support for your servers, networks, and systems. You have someone to call who already knows your setup.

Monitoring Server Management Backup and Recovery Networking
Cybersecurity

Cybersecurity

Vulnerability assessment, access control review, and threat protection. A clear picture of what is exposed and a plan to fix it.

Vulnerability Scanning Access Control HIPAA / PCI Incident Response
Business Systems

Business Systems

Enterprise application support, deployment, and lifecycle management. Upgrades, integrations, patching, and decommissioning. Turning scattered tools into reliable operations.

Windows Server Active Directory VMware Microsoft 365 Azure SQL PowerShell Veeam Dynatrace ServiceNow Cisco Linux / RHEL
Web Design and SEO

Web and Digital Infrastructure

Websites, SEO, branding, and digital strategy built around your business goals. Designed to generate results, not just look good.

Web Design SEO Branding Social Media Paid Ads
Technology Planning

Technology Planning

Roadmaps, budgets, and vendor reviews aligned with where your business is headed. Fractional vCTO advisory without the full-time cost.

IT Roadmaps Budget Planning Vendor Review vCTO Advisory

Not sure which services you need?

Tell us what is going on. We will tell you what makes sense. No obligation.

Describe Your Situation
How It Works

What Happens When
You Reach Out.

1

Tell Us What Is Going On

Describe your situation. We respond with a straight answer, not a form letter.

2

We Learn How You Work

We ask about your business, your processes, and how your team operates before recommending anything.

3

You Get a Clear Proposal

Fixed price, defined scope, plain language. You know what you are getting before anything starts.

4

We Get to Work

Patrick or Elenor handles your project directly. When something needs a decision, we explain the options and let you make the call.

Step one is easy. Just tell us what is happening.

Start the Conversation
Why Businesses Trust Us

Built for the Real World,
Not the Sales Deck.

Regulated industries, messy infrastructure, growing teams with no documentation. Here is what that experience means for you.

We work across vendors and systems

Your technology is a mix of tools from different eras. We make it work together, or help you find something that works better.

Real compliance and recovery experience

HIPAA and PCI frameworks in banking and healthcare. Disaster recovery planning and testing where downtime means regulatory violations. Hands-on implementation, not theoretical knowledge.

Military-grade discipline

U.S. Army communications and IT security with a secret clearance, managing classified satellite networks. Documentation, follow-through, and doing it right the first time.

We speak your language

We explain what is happening, why it matters, and what your options are. In terms that help you decide, not terms that make us sound smart.

Proven results, not promises

When a client's web designer moved overseas and the domain was bought by a foreign conglomerate, Elenor recovered what she could and rebuilt their search presence from page 3 to the top on a new domain. Her work for a luxury real estate client contributed to over a million dollars in sales.

Built for growing businesses

We work best with 1-to-75-person companies. Large enough to have real systems. Small enough that the owner is still involved.

Who We Are

The People Behind
the Diagnosis.

Lead Technology Consultant
Patrick Sullivan
IT and Cybersecurity

Patrick spent over a decade solving IT problems that other people could not figure out. In the U.S. Army, he worked on classified satellite communication networks and secret networks with a secret clearance. After service, he implemented security frameworks for banking institutions under PCI compliance and healthcare organizations under HIPAA. Environments where the consequences of getting something wrong were significant.

He has a particular ability to find problems that are not obvious and trace them back to where they actually started. That is where the name Root Cause comes from.

U.S. Army, Communications and IT Security, Secret Clearance
Banking IT Infrastructure, PCI Compliance
Healthcare IT, HIPAA Compliance and Implementation
Creative Director
Elenor Sullivan
Web Design and Digital Strategy

Elenor has built websites for businesses in real estate, healthcare, legal, security, and health and wellness. Her work for a luxury real estate client contributed to a million-dollar sale. When a client's domain situation caused their Google rankings to collapse, she rebuilt their search presence from page 3 to the top over three years of consistent strategy.

She does not start a project by picking a template. She starts by understanding what you are trying to accomplish, who your customers are, and what is currently getting in the way.

Web Design across Real Estate, Healthcare, Legal, and Security
SEO and Local Search, Rankings Recovery and Growth
Branding, Graphic Design, Social Media, and Paid Ads
Common Questions

Things People Usually Ask.

No. You hear back from the person who would actually do the work. Tell us what is going on and we will tell you honestly whether we can help. If we are not the right fit, we will say so and point you in the right direction. No follow-up sequence, no pressure. We do not have a sales team because we do not do sales.
Most IT providers show up with a toolkit and apply it whether it fits or not. We start by understanding how your business actually runs. Technology should serve your business, not the other way around. When it does not, it is usually because nobody took the time to understand the business first.
1 to 75 employees. Law firms, medical practices, construction companies, consultants. Small enough that the owner is still involved, large enough to have real systems worth investing in. We built this firm specifically for businesses like yours.
Yes. Patrick handles IT and cybersecurity. Elenor handles web and digital. Most businesses use separate vendors for each, and those vendors never talk to each other. When both sides live under the same roof, nothing falls through the cracks.
Every project gets a clear scope and a fixed price before work starts. Monthly support is based on environment size. No vague hourly estimates that balloon into surprise invoices. If scope changes, we tell you before it hits your bill.
No. Infrastructure support is month-to-month. Project work has a defined scope and timeline. No auto-renewals, no cancellation fees, no 90-day notice requirements. You stay because the service is good, not because a contract says you have to.
That is fine. Tell us what is happening and we will scope it as a one-time fix with a clear price. No minimum engagement and no expectation that it turns into a monthly contract. A lot of our client relationships started exactly this way.
We work alongside your existing team, not around them. We fill in gaps like cybersecurity audits, compliance, or larger infrastructure projects that your internal person does not have bandwidth for. In many cases, we make their job easier.
If anything on this page felt familiar, that is usually a sign. You do not need a specific problem identified or the right technical terms. Just describe what is frustrating you. The worst that happens is you get a straight answer and some peace of mind.

Ready to Find Out What Is
Actually Going On?

Tell us what is happening. We will respond with an honest answer about whether we can help.

We personally review every request No pressure, no generic sales funnel Just a real conversation

Or email directly: info@rootcausetechnology.com

Veteran-Owned · Remote-Friendly · Business-First Approach · No Sales Scripts